Refund policy

✅ Returns & Refunds – Pixel to Parcel

We get it — sometimes it’s not love at first parcel.
If your order’s not quite right, we offer a 30-day return window from the day you receive it.

🧾 Return Conditions

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition.

  • Tags must be attached, and packaging intact.

  • You’ll need your order number or receipt.

📬 To start a return, email us at: pixeltoparcel.shop@gmail.com
Once we approve it, we’ll send you return instructions.

Please note:
You’ll need to cover the return shipping cost.
And please don’t send anything back before you contact us — we won’t be able to accept it.

🛠 Damaged or Wrong Order?

Opened your parcel and found a disaster inside?
Email us within 48 hours of delivery with photos, and we’ll make it right.

🚫 No Exchanges

We don’t offer direct exchanges.
If you need a different item or size, return the original for a refund and place a new order.

🇪🇺 EU Customers – 14-Day Cooling-Off

If your order was shipped to the EU, you’ve got 14 days to return it — no questions asked.
The item must still be in its original, unworn condition with proof of purchase.

💸 Refunds

Once we receive and inspect your return, we’ll let you know if it’s approved.
If yes, we’ll process the refund to your original payment method within 10 business days.

Still waiting after 15 business days?
Email us — we’ll look into it faster than you can say “Where’s my money?”